Complaints

The Accessible Canada Act is a federal law that aims to find, remove and prevent barriers facing people with disabilities. The Act applies to the federal government and to organizations regulated by the federal government.

In the future, people will be able to file complaints with the Accessibility Commissioner if they experienced harm, property damage or economic loss because an organization (federally regulated entity) did not follow the Accessible Canada Regulations.

The Accessibility Commissioner’s complaints system is not available yet.

Not all complaints will go directly to the Accessibility Commissioner. There are some exceptions:

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