Complaints

The Accessible Canada Act is a federal law that aims to find, remove and prevent barriers facing people with disabilities. The Act applies to the federal government and to organizations regulated by the federal government.

In the future, people will be able to file complaints with the Accessibility Commissioner if they are harmed because an organization is not following the Act or the Accessible Canada Regulations. The Commissioner will be able to investigate complaints, order organizations to follow the Act and the Regulations and order them to pay (compensate) people for harm they have suffered.

Exceptions: The Accessibility Commissioner will not handle complaints from some federal public service employees, RCMP members and employees of Parliament. Those complaints are handled by the Federal Public Sector Labour Relations and Employment Board.

The Accessibility Commissioner’s complaints system is not available yet. For now, people with disabilities can continue to file complaints with:

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