Government organizations

Here are examples of government organizations that must follow the Act:

  • Federal government departments like the Department of Finance Canada, Immigration, Refugees, and Citizenship Canada and Global Affairs Canada
  • Federal agencies like the Canada Revenue Agency, the Canada Border Services Agency and Parks Canada
  • Crown corporations like Via Rail, Canada Post and the National Gallery of Canada
  • The Canadian Armed Forces and the Royal Canadian Mounted Police (RCMP)
  • Parliament, including the Senate, the House of Commons, the Library of Parliament and the Parliamentary Protective Service
  • Organizations that work at arm’s length from the government, like the Canadian Human Rights Commission

Private organizations

The Act also applies to private organizations that are regulated by the federal government. This includes organizations that work in certain areas like banking, broadcasting and some types of transportation. Here are examples of private organizations that must follow the Act:

  • Banks
  • Broadcasting organizations like radio and television stations
  • Telecommunications organizations like internet and phone companies
  • Transportation organizations that carry people between provinces or outside the country by plane, train, bus or ferry

Who is not covered by the Act

The Act does not apply to provincial and territorial governments or to private organizations (businesses) that are regulated by the provinces and territories. For example, the Act does not apply to most:

  • Schools, universities and colleges
  • Hospitals, medical clinics and long-term care homes
  • Businesses like stores, restaurants and gyms
  • Police forces (other than the Royal Canadian Mounted Police)

Some provinces have adopted their own accessibility laws:

  • British Columbia
  • Manitoba
  • Newfoundland
  • Nova Scotia
  • Ontario
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