Accessibility Statement and Report for Portal

Accessibility Statement for My Accessibility Portal

We are commited to making this application accessible for all users. The My Accessibility Portal supports most adaptive technologies. The application works on Chrome, Safari, Firefox, and Microsoft Edge internet browsers. You can use mobile devices, tablets, desktops, and laptops to access and use the application. This statement provides known issues with the application, and ways to contact us and give feedback.

Known issues

The Canadian Human Rights Commission performed inclusive design reviews and consulted with people with disabilities. We followed best practices for plain language, digital inclusion, and compatibility with adaptive technology. Please review our accessibility report for information about the activities we conducted, and updates on issues and resolutions.

Registering for the Portal

The verification code field has a 5 minute time limit before you will need to request for the code to be sent again.

The input fields for the email and password contain repeating information. Currently, we are not able to remove this information.

Input fields

Depending on your adaptive technology, you may need to use the dictation box to edit the contents of the input field. For example, when you delete or backspace a character or word in the field.

Page announcers

When actions are complete and a new page loads, NVDA does not consistently load alerts to users. For example, when a page loads with confirmation that an action was successful, users will need to arrow down to find the confirmation.

Zoom on smaller devices

Users with devices with screens around 10 inches may experience trouble reflowing the content at 175% to 200% magnification. If you encounter this problem please provide us with feedback and we will work to fix it.

Our standard

The Portal was designed to meet level AA of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

We also follow the:


Accessibility Report for My Accessibility Portal

By: Canadian Human Rights Commission

The report provides information on the conformance of the Accessibility Commissioner Portal with the W3C’s Web Content Accessibility Guidelines (WCAG). Evaluations and reviews on this Portal are based in the processes outlined in Accessibility Evaluation Resources.

The Portal's conformance is near meeting WCAG 2.1, Level AA.

Evaluation for conformance on this portal involved the following:

  • semi-automated evaluation tools;
  • manual evaluation by experienced developers and accessibility testers;
  • consultation with people with disabilities and integration of their feedback; and,
  • research and consultation with an external firm that also tested with people with disabilities

WCAG 2.1 AA Conformance Evaluation

The My Accessibility Portal is 90% compliant with WCAG 2.1 AA. Some of the pages in the process do not meet the following success criteria:

  • 1.4.10 Reflow (AA)
  • 2.2.1 Timing Adjustable (A)
  • 4.1.3 Status Messages (AA)

Attention to disability

We considered the following types of disabilities and conditions:

  • Vision: partial or complete blindness, colour blindness, vision loss, or other sight related disabilities.
  • Hearing and audio processing: auditory disabilities including different degrees of deafness and hearing loss, and other hearing impairments.
  • Physical: difficulty using a keyboard, mouse, or other physical tools commonly used on a computer or mobile device.
  • Cognitive: learning, processing, or memory related disabilities.
  • Literacy and language: reading or comprehension difficulties.

Testing process and tools

We used these methods during the development and testing of the Portal:

  • Manual testing: across browsers, devices and keyboard-only.
  • Testing with analysis tools: to identify areas of opportunity to improve accessibility.
  • Testing with users: we tested with users with disabilities and other accessibility testers.

We used the following tools to test the Portal:

  • Screen readers: NVDA, JAWS, VoiceOver, TalkBack
  • Semi-automated tools: WAVE, Axe, browser accessibility inspectors, and Lighthouse


  • 94 issues raised and fixed.
  • 2 Accessibility reviews

We want to hear from you

We welcome feedback and insight to help us improve the Portal's accessibility.

Contact us at:

  • Email:
  • TTY: 1-888-643-3304
  • VRS: We accept video relay service calls made through Canada VRS; Hours: Monday to Friday, 8 am to 8 pm (Eastern Time)
  • Fax: 613-996-9661
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